Ricerche recenti

Nessuna ricerca recente

Vijayaragavan S's Avatar

Vijayaragavan S

Data ingresso 16 apr 2021

·

Ultima attività 27 ott 2021

Seguiti

0

Follower

0

Attività totali

3

Voti

0

Abbonamenti

2

PANORAMICA ATTIVITÀ

Ultima attività di Vijayaragavan S

Vijayaragavan S ha commentato,

Commento nella community Discussion - Tips and best practices from the community
Community

I would like to initiate a trigger when SLA is breached where SLA is 30 minutes. Would these steps solve this?

Can you please explain what do you mean by

"We have another set of triggers that run when a ticket is updated, and these deal with times when the ticket is updated such that a different SLA policy applies. These triggers remove any SLA value, and add the new one."?

What are the trigger conditions? 

 

Thanks in advance.

Vijay 

Visualizza commento · Data ultimo post: 26 giu 2018 · Vijayaragavan S

0

Follower

0

Voti

0

Commenti