Brandon

Data ingresso 16 apr 2021

Ultima attività 27 ott 2021

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Ultima attività di Brandon

Brandon ha commentato, 5 dicembre 2016 10:11

Commento nella community Feedback - Ticketing system (Support)

Finally this issue is getting some traction. It's so bad that I am looking at alternative ways to do customer service and replace Zendesk entirely.

Visualizza commento · Data ultimo post: 05 dic 2016 · Brandon

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Brandon ha commentato, 27 gennaio 2016 07:37

Commento nella community Feedback - Ticketing system (Support)

This is SO important and turning into a make or break for my team and the BI behind ticket logging of responses done.

Now these support requests are only done on Facebook natively which means agent time and responses are completely unaccounted for. Not good!!

I'm revisiting tools like Hootsuite now to plug this functionality and then downgrade our Zendesk plan.

Visualizza commento · Data ultimo post: 27 gen 2016 · Brandon

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