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Gabriele Biella

Data ingresso 16 apr 2021

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Ultima attività 26 mag 2023

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Gabriele Biella ha commentato,

CommentoSecurity and user access in Zendesk Support

Hi,

I'm using the Audits API to fetch some data from the "history".

But, when a ticket is created from the WhatsApp channel the "history" field is empty.

I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.

It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?

Thanks

 

Visualizza commento · Data ultimo post: 25 gen 2023 · Gabriele Biella

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Gabriele Biella ha commentato,

CommentoManaging users in Sell

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

I couldn't find them in the documentation.

Visualizza commento · Data ultimo post: 26 apr 2022 · Gabriele Biella

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Gabriele Biella ha commentato,

CommentoHow to get help with the sales CRM

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

Visualizza commento · Data ultimo post: 26 apr 2022 · Gabriele Biella

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Gabriele Biella ha commentato,

Commento nella community Developer - Zendesk SDKs

Hi, I've the same problem (I followed the instructions)

Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade

Response:

{
"success": false,
"error": "failed to validate claims"
}

Visualizza commento · Data ultimo post: 26 ott 2021 · Gabriele Biella

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Gabriele Biella ha commentato,

CommentoWeb Widget (Classic) documentation

Hi,

I created the jwt token as described but I get this error:

{
"success": false,
"error": "failed to validate claims"
}

an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}

 

 

Visualizza commento · Data ultimo post: 26 ott 2021 · Gabriele Biella

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