Austin

+15 bumps for this feature.
The Agents in our organization would LOVE this option. I've personally answered over 25,230 zendesk voice calls over the last 4-5 years since ZenDesk introduced the Voice/Talk feature. 

I can't exaggerate how many times my imagination has tried to convince me that I'm hearing the inbound ringtone in the back of my mind, even when it's outside of business hours! lol... I'm ashamed to admit that I've even heard it in my dreams. In MY DREAMS, ZenDesk! PLEASE, let us change it up, even if it was just a few alternate notification sounds, we could at the VERY LEAST, change it to hear something different for once.

 

Customers have been asking ZenDesk for this feature since ZenDesk Talk/Voice's 2016 inception. I think it's time ZenDesk delivers!