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Sarah Sabater

Data ingresso 06 mag 2021

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Ultima attività 27 ott 2021

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Ultima attività di Sarah Sabater

Sarah Sabater ha commentato,

CommentoBuilding reports

Not sure I saw an answer on this question .. but I actually had the same question, how can I recreate the metric displayed in Agent Activity of Talk Dashboard using Explore?

I'm assuming this is different than call legs - since it's the leg level vs. individual calls. I'm trying to understand why we see agents with missed call legs in the hundreds but show missed call total for a single day as 0. 

Visualizza commento · Data ultimo post: 25 set 2021 · Sarah Sabater

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Sarah Sabater ha commentato,

CommentoAdditional ticket channels

Is it possible to place an outbound call while you're currently on a call with an agent?

The screenshot in the last section of this article is of the "old" lay out of the comments field and the option to "Place Call" is not available within a ticket in workspace. 

Visualizza commento · Data ultimo post: 21 ago 2021 · Sarah Sabater

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Sarah Sabater ha commentato,

CommentoTeam members and groups

There is a double negative in the statement calling out a critical piece  in this guidance. 

It's imperative that we downgrade first and then suspend:

Note: Suspending an agent's profile will not not automatically remove them if the number of agent seats is decreased. You must downgrade the agent first.

 

Visualizza commento · Data ultimo post: 30 apr 2021 · Sarah Sabater

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Sarah Sabater ha commentato,

CommentoUsing themes and customizing your Help Center

Is there is there a way to modify the template so that agents can view the labels?

Visualizza commento · Data ultimo post: 04 mar 2021 · Sarah Sabater

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