Jess Oliver

Is there an update on this? I would like to be able to run an audit report on all redactions to ensure agents do not miss anything so that we stay compliant. 

Can this be reopened? My understanding is that omnichannel routing has the fix, but if you don't want to enable messenger then you are out of luck. 

Any thoughts?

Same, we just switched over, and everything else can toggle but that?

Upvoting this

Need an option for email to toggle to

We just switched to AW and have no desire to implement messaging yet. Sounds and transfer acceptance needs to be implemented please asap. 

I am also in need of this! I checked out Sweet Hawk as well, but instead I am trying to do a bunch of configuring with side conversation tickets, but triggers don't recognize the different options (email, ticket) and we do not use slack. 

Is there a way to differentiate widgets between brands,; turning off one rating ability and leaving the other on. In our case, one team often follows up after chat is ended so we want to wait to have the ability to rate it until the issue is resolved. The other team is more transactional. 

Thank you!

Will there be capability to have "library" of notes not specific to the profile of the ticket? (more like a saved macro/note, accessible through scratchpad on any ticket.

Or would you need to create separate fields?

@... Ema

How did you achieve options within the nested? When adding more colons it nests within a nest :)