Struckhoff

Thank you for the tip. Work-around suggestions are definitely always appreciated.

However, this one doesn't work for us. We need a way to reliably prompt the customer to say they are now satisfied, that suits an environment where support is primarily via email and no users may log in. Any manual intervention on our part makes that too subjective, and more apt to be gamed.

Do you have any plans to update your Satisfaction system to suit customers who don't provide access to the web portal?

Our customers don't log in, as our support is Phone, Email, and API only. This means they wouldn't have credentials to log in, and certainly wouldn't be Satisfied anymore if we asked them to create them in order to change their rating.

Having read this, I just want to double check.

Is there definitely no way for a customer to change their Satisfaction on a ticket without logging in?