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Bernard Moriau

Data ingresso 15 apr 2021

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Ultima attività 12 feb 2025

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Bernard Moriau ha commentato,

CommentoBusiness rules

Is it possible to add the new CSAT placeholders? Thx

Visualizza commento · Data ultimo post: 06 nov 2024 · Bernard Moriau

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Bernard Moriau ha commentato,

CommentoReporting for Talk

under section Auditing call monitoring activity, the info should be updated
There is no history tab. the info is now available under Usage charges 
 

Visualizza commento · Data ultimo post: 24 lug 2024 · Bernard Moriau

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Bernard Moriau ha creato un post,

Post Feedback - Chat and Messaging (Chat)

Is it possible to allow us either have (in messaging)
* a "Transfer to Ticket" answer (instead of transfer to agent) where at the end of the flow just a ticket gets created following standard rules
* the possibility of rewriting the text if no agents are online (we are currently offline...) 

This could allow our clients to use the messaging features without necessarily having to staff chat agents. A way of an advanced version of a user-form.

Data ultimo post: 13 nov 2023 · Bernard Moriau

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Bernard Moriau ha commentato,

CommentoManaging your email

Is there a possibility to add the following in this Article:

"If you have multiple brands, it is better to create the brands first
Then set up the forwarding and then add the external email address to the corresponding brands.
Tickets will be assigned to the right brand and the agent will use the correct reply address.

This in contrary to setting up all email address to the main brand first and make the routing changes afterwards. We experiences some issues with the latter solution 


Visualizza commento · Data ultimo post: 11 mag 2022 · Bernard Moriau

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Bernard Moriau ha commentato,

CommentoApps and the Zendesk Marketplace

Hi team, I have been told that as a customer you will only get billed for the agents that have access to the app.
Example: I have 2 teams - each 5 agents and via groups only one group has access to the app, i should only get invoiced for 5 licenses instead of 10) Is that a correct statement?

If so, is it possible to add this in the article (under "Restricting app access") that you should only get charged for the amount of agents having access to the app.

Visualizza commento · Data ultimo post: 28 feb 2022 · Bernard Moriau

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Bernard Moriau ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I have a similar issue where my customer needs a regex field to be obligatory in the form regardless if accessed via form or widget. As it concerns card numbers / licenses it really would make sense to make it available in the widget

Visualizza commento · Data ultimo post: 28 lug 2021 · Bernard Moriau

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Bernard Moriau ha commentato,

Commento nella community Feedback - Ticketing system (Support)

@... - indeed, the issue is that a chat is sometimes difficult to understand when analysing a ticket.

Visualizza commento · Data ultimo post: 19 mag 2021 · Bernard Moriau

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Bernard Moriau ha creato un post,

Post Feedback - Ticketing system (Support)

Is it possible for a chat communication to be displayed in What’sApp style (own comment on right side in color - enduser comment on the left). This visualisation will be rapidly understood by all agents and makes it easier to follow a conversation 

Data ultimo post: 19 feb 2021 · Bernard Moriau

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