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Frédéric
Data ingresso 15 apr 2021
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Ultima attività 06 ago 2024
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Ultima attività di Frédéric
Frédéric ha commentato,
yes we need this function ASAP specially we are dealing with GDPR !
Visualizza commento · Data ultimo post: 06 ago 2024 · Frédéric
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Frédéric ha commentato,
+1 on that ! must be easy to do !
Visualizza commento · Data ultimo post: 20 mar 2024 · Frédéric
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Frédéric ha commentato,
Brandon (729) thank you for your feedback, however, this is not what I'm looking for.
The main purpose of tag locker was to block creation of tag by agent, as well, giving possibilities to select tag in a defined list.
This was to give consistency in tags used, it's not only about hiding the tag field.
How can we prevent agent adding any random tag and provide a list of tag they can select, similar to how TAG LOCKER was working?
Visualizza commento · Data ultimo post: 04 mar 2024 · Frédéric
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Frédéric ha commentato,
It has just been announced that Zendesk discontinue the app TAG LOCKER and recommend to Use custom fields to restrict agents from creating or populating tags independently.
I don't seem to find any information how custom field can restrict agent to create tags.
Anyone has a suggestion and someone at zendesk can help?
Thanks
Visualizza commento · Data ultimo post: 01 mar 2024 · Frédéric
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Frédéric ha commentato,
Is this function rolled out to all? I'm asking because I have enterprise plan but don't see this essential card setting in the agents tool section.
Thanks!
Visualizza commento · Data ultimo post: 28 giu 2023 · Frédéric
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Frédéric ha commentato,
well that's the issue, when I use quoted content in the template there is no ellipsis to expend to the full history...and that in gmail, outlook etc...
I do use of course the place holder in the trigger.
I want to use the simplified tread but with the issue of seing the full email history it make it almost unreadeable....
Visualizza commento · Data ultimo post: 09 giu 2023 · Frédéric
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Frédéric ha commentato,
hello
When I use the zendesk HTML template as describe here, on user side I see the full email content at each reply. Isn't supposed to only show the full history under a show more and open the full tread?
When I remove the "quoted content" in the html template, on user side I don't see the full complete email tread, only the last comment .
It seems that there is issue with the simplified tread maybe or I'm doing it wrong?
Visualizza commento · Data ultimo post: 09 giu 2023 · Frédéric
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Frédéric ha commentato,
hello,
is there any empty template available. available?
thanks
Visualizza commento · Data ultimo post: 09 feb 2023 · Frédéric
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Frédéric ha commentato,
@... thank you for your advice but it's not what I'm looking for.
I want to keep the type incident but not the linked problem field.
Thank you.
Visualizza commento · Data ultimo post: 03 ott 2022 · Frédéric
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Frédéric ha commentato,
Hello
I Try to hide the filed "linked problem" but I do not find the ID as it's system generated.
Does anybody zendesk know this field id?
Thanks
Visualizza commento · Data ultimo post: 28 set 2022 · Frédéric
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