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Mike

Data ingresso 15 apr 2021

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Ultima attività 06 gen 2025

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Mike ha commentato,

CommentoCreating dashboards

Walter Bellante 
It would be very helpful to have already migrated dashboards from Zendesk so that we can copy further variants from there.
By the way, a large number of reports currently have to be updated manually after the migration, although these reports are available 1:1 in the prebuilt dashboards.

Visualizza commento · Data ultimo post: 14 nov 2024 · Mike

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CommentoCreating dashboards

What happens with the default dashboards which are already provided by zendesk?


Will Zendesk migrate them or provide new ones?

 

Visualizza commento · Data ultimo post: 11 nov 2024 · Mike

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CommentoHelp-Center-Anweisungen für Endbenutzer

It seems that since the new layout is active, I can no longer edit my profile. At least, this function does not appear in the 'logged in' state…

 

Visualizza commento · Data ultimo post: 10 giu 2024 · Mike

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Commento nella community Developer - Zendesk APIs

I think it is necessary to improve the Search API. We had to build a workaround that temporarily stores new users in a separate table. Other products like ServiceNow, for example, are much faster with their API. We don't see this behavior there.

Visualizza commento · Data ultimo post: 10 giu 2024 · Mike

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CommentoWorking with articles in the knowledge base

It is quite irritating that the content cue is also applied to tickets with the status "closed". This has just caused us some problems. As we understand it, closed tickets should not and must not change.

Visualizza commento · Data ultimo post: 05 mar 2024 · Mike

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CommentoTicketanpassung

Visualizza commento · Data ultima modifica: 07 nov 2023 · Mike

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Commento nella community Feedback - Ticketing system (Support)

Answer from Support

In diesem Fall handelt es sich um eine Einschränkung von Zendesk.
"Ansichten werden in Support nicht automatisch aktualisiert."

Dies ist nur der Fall, wenn die "Play-Schaltfläche" verwendet wird, dabei werden die Ansichten alle fünf Minuten aktualisiert.
Weitere Details dazu finden Sie hier:
https://support.zendesk.com/hc/de/articles/4408882039450-Arbeiten-mit-Tickets#topic_avj_hfg_vt 

Unter anderem gibt es auch Apps und Browser-Erweiterungen von Drittanbietern, welche dies ermöglichen, wie zum Beispiel die "Zendesk Auto Refresh" für Chrome:
https://chrome.google.com/webstore/detail/zendesk-auto-refresh/fienhnlhhgmpnedllhaofmbekocecghf?hl=en 

Weitere Details zu diesem Thema finden Sie unter anderem auch in dem folgenden Artikel:
Können Ansichten automatisch aktualisiert werden?
https://support.zendesk.com/hc/de/articles/4408827334042-K%C3%B6nnen-Ansichten-automatisch-aktualisiert-werden- 

Visualizza commento · Data ultima modifica: 29 set 2023 · Mike

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Commento nella community Feedback - Ticketing system (Support)

Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed.

 

Is Zendesk able to influence and improve this?

Visualizza commento · Data ultimo post: 29 set 2023 · Mike

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CommentoTicketautomatisierung und Zusammenarbeit

Visualizza commento · Data ultimo post: 27 set 2023 · Mike

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Post Feedback - Ticketing system (Support)

Agents can capture a contact in a side conversation that does not have an email address.

The side conversation is created successfully. However, no email is ever sent.

For side conversations via e-mail, it must be technically checked whether the contact has an e-mail address.

Data ultimo post: 27 set 2023 · Mike

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