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Graham Forchuk
Data ingresso 15 apr 2021
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Ultima attività 04 nov 2024
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Graham Forchuk ha commentato,
That worked perfectly. Thank you.
Visualizza commento · Data ultimo post: 23 giu 2021 · Graham Forchuk
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Graham Forchuk ha creato un post,
I haven't found any luck searching but I am looking for how to set up an Explore query to show me the number of tickets solved the same day they were created. Any guidance on how to set this up?
Data ultimo post: 22 giu 2021 · Graham Forchuk
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Graham Forchuk ha creato un post,
I run a weekly and monthly report showing some ticket resolution numbers. Under Insights I was able to use the following metric to show me how many tickets were solved within 24 business hours.
SELECT # Tickets WHERE (SELECT [Biz Hrs] Full Resolution Time (hrs) [Mdn] BY Ticket Id)BETWEEN 0 AND 24
How would l set this same metric up for use in Explore on a similar query?
Data ultimo post: 20 gen 2021 · Graham Forchuk
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