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Tejas
Data ingresso 15 apr 2021
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Ultima attività 15 feb 2023
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Ultima attività di Tejas
Tejas ha commentato,
time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves from one ticket to another the time gets paused for 1st ticket and starts for another one.
I hope this helps.
Thanks & Regards,
Tejas Patil
Visualizza commento · Data ultimo post: 15 feb 2023 · Tejas
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Tejas ha commentato,
To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is captured for a given day.
I hope this helps.
Visualizza commento · Data ultimo post: 16 gen 2023 · Tejas
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Tejas ha commentato,
Thanks Gab, that's helpful.
Visualizza commento · Data ultimo post: 03 gen 2023 · Tejas
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Tejas ha commentato,
Hi Team,
Need your help in building an attribute function like,
If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A"
I tried to build using below but it only returns value of B when A is blank,
IF ([A] = NULL) THEN
[B]
ELIF ([B] = NULL) THEN
[C]
ELIF ([C] = NULL) THEN
[D]
ELIF ([D] = NULL) THEN
[A]
ENDIF
Thanks,
Tejas
Visualizza commento · Data ultimo post: 14 dic 2022 · Tejas
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Tejas ha commentato,
a Permanently deleted user was rehired and now we have created a new account for the user.
Few of the contacts (recent) sent by these user shows as contact actioned by deleted user.
I haved checked the Zendesk ID, both users have a different ID, ( Deleted user shows old ID by same agent). Considering this cound be issue with browser cache, user had re-install the browser but no luck in getting this sorted.
Any idea what could be the issue here?
Visualizza commento · Data ultima modifica: 21 lug 2022 · Tejas
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Tejas ha commentato,
Hi Team,
"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat session. Any subsequent messages are added to the chat session, and once ended are added to the history as a single entry."
Seems this is not applicable with the agent workplace, is it correct?
In Agent work place when agent leaves the chat, it shows customer has also left the chat. :(
Visualizza commento · Data ultimo post: 14 ott 2021 · Tejas
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Tejas ha commentato,
Before you migrate is a broken link
Visualizza commento · Data ultimo post: 12 ott 2021 · Tejas
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Tejas ha commentato,
@... are you looking for something like below?
Visualizza commento · Data ultimo post: 27 lug 2021 · Tejas
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Tejas ha commentato,
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
Visualizza commento · Data ultimo post: 27 gen 2021 · Tejas
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Tejas ha commentato,
Would like to see this feature soon..
Visualizza commento · Data ultimo post: 22 mag 2020 · Tejas
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