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Dusan Basic

Data ingresso 15 apr 2021

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Ultima attività 17 ott 2023

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Dusan Basic ha commentato,

CommentoRouting

Barry Neary omnichannel routing was not on. Now it works :)  Thanks for the quick response! 

Visualizza commento · Data ultimo post: 13 ott 2023 · Dusan Basic

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Dusan Basic ha commentato,

CommentoRouting

I followed the suggestion above but still can't find "Add Skills" under "Actions" in Triggers.

I created a skill in the Skills section and used only the agent assignment area. Then I tried adding a trigger to assign the skill but there was no option "Add Skills" under "Actions" in Triggers.

Am I missing something? 

Visualizza commento · Data ultimo post: 13 ott 2023 · Dusan Basic

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