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Jürgen König's Avatar

Jürgen König

Data ingresso 15 apr 2021

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Ultima attività 20 gen 2023

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Ultima attività di Jürgen König

Jürgen König ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!

Visualizza commento · Data ultimo post: 20 gen 2023 · Jürgen König

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Jürgen König ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Any news on that? Would be nice to have an improvement here...

Visualizza commento · Data ultimo post: 16 mag 2022 · Jürgen König

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Jürgen König ha commentato,

CommentoSetting up Zendesk Chat

Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger action. Background: No automatic creation of a support ticket by a chat available. Regards, Jürgen

Visualizza commento · Data ultimo post: 03 feb 2022 · Jürgen König

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Jürgen König ha commentato,

CommentoSetting up Zendesk Chat

I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.

Visualizza commento · Data ultimo post: 01 feb 2022 · Jürgen König

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Jürgen König ha commentato,

CommentoReporting for Chat

Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.

Visualizza commento · Data ultimo post: 26 ott 2021 · Jürgen König

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Jürgen König ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

+1

In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.

Visualizza commento · Data ultimo post: 22 ott 2021 · Jürgen König

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Jürgen König ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

Visualizza commento · Data ultimo post: 13 lug 2020 · Jürgen König

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Jürgen König ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having several support departments), you have a sea of forms, groups, etc. and the selection lists are endless and hardly possible to handle in a comfortable way. In summary: + 1 from my side.

Visualizza commento · Data ultimo post: 20 apr 2020 · Jürgen König

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