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Paul DISABLED LaBarbera

Data ingresso 15 apr 2021

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Ultima attività 15 nov 2024

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Paul DISABLED LaBarbera ha commentato,

CommentoUsing the knowledge base in Help Center

Can I show subsections on a section template? See the screenshot below. I've got a section page here, and some of the sections within it have articles. Those are displayed on the section template. Some of the sections have subsections. How can I have those appear on the section template?

 

Visualizza commento · Data ultimo post: 15 nov 2024 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hi Kirill,

 

You can do this yourself by modifying the theme code. Go to the article template, and look for the lines in the screenshot below. You can add anything you need in here. After like 66 you could add

For agents and admins only

, etc.

 

Visualizza commento · Data ultimo post: 27 ago 2024 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera ha commentato,

Commento nella community Feedback - Help Center (Guide)

Ilyana said it perfectly. Who is the product owner on this feature? What's the roadmap look like? This is one small fix away from being a functionally solid tool. 

Visualizza commento · Data ultimo post: 27 lug 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera ha commentato,

Commento nella community Feedback - Help Center (Guide)

This is very important to our organization too. Creating a bottleneck around publishing is important for reasons that have nothing to do with article verification.

In a typical software company, Product Owners/Managers are SMEs should be able to verify an article is technically correct. But, PM/PO should not be managing an entire ZD knowledge base (that's the Documentation team's role).

Can we please have a unique permission to let users (that are not Help Center Managers) verify articles.  You already have the article "owner" and "author" fields. You can tie verification rights to the owner field and solve a massive headache that ZD presents for my company.

 

 

Visualizza commento · Data ultimo post: 16 mar 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera ha commentato,

CommentoWorking with articles in the knowledge base

Are images allowed in content blocks?

Visualizza commento · Data ultimo post: 22 feb 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hey Ami, yes that is the case. I suggest not wrapping the H2s in divs. If you need to add divs within content, just add it around the

s inside the H2/H3s

 

This solution works in most ZD environments, but if you have a very customized theme it may not.

Visualizza commento · Data ultimo post: 23 set 2020 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera ha commentato,

Commento nella community Discussion - Tips and best practices from the community

@Tim Capone

Does it matter where in article-Page.hbs you put this script? I've tried adding this to a default Copenhagen theme, and I'm not seeing anything.

 

I used Vladan's script and it worked fine. 

Visualizza commento · Data ultimo post: 27 giu 2019 · Paul DISABLED LaBarbera

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