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Kevin Van Den Bergh's Avatar

Kevin Van Den Bergh

Data ingresso 15 apr 2021

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Ultima attività 17 mag 2022

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Kevin Van Den Bergh ha commentato,

Commento nella community Feedback - Ticketing system (Support)
Community

Great Feature. There is already a Zendesk app for the Google Play Store, so why not for the other stores?

Visualizza commento · Data ultimo post: 06 ago 2021 · Kevin Van Den Bergh

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Post Feedback - Ticketing system (Support)
Web Widget Contact Form: Allow Regex, Date and Multi-select Fields

Hi,

The contact form in the Web Widget doesn't allow for certain custom ticket fields. Regex fields, date fields and multi-select fields are not shown when using custom ticket fields with the Web Widget. 

There are three main problems with this inconsistency:

  • Tickets / ticket fields vary according to the channel used. (--> confusion situations for agents and end-users)
  • Mandatory information is not requested. (--> affects FCR)
  • Certain Forms are rendered meaningless due to lack of information

 

Would it please be possible to add this to your backlog?

 

Thanks in advance,

Kevin

Data ultimo post: 21 ago 2019 · Kevin Van Den Bergh

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