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Ilya Novikov

Data ingresso 15 apr 2021

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Ultima attività 09 gen 2025

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Ilya Novikov ha commentato,

CommentoTeam members and groups

Hello,

Please help me to understand - we have a “Team” plan (with Support, Guide and Explore. We don't have a Chat). 

I assigned a “Contributor” role to a few staff members. But after that, I couldn't assign a tickets to them because they not listed in the list of assignee.

Please clarify what the “Contributor” role means for the “Team” plan in Zendesk Support.

Thank you in advance.

Visualizza commento · Data ultima modifica: 09 gen 2025 · Ilya Novikov

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Ilya Novikov ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Thank you!

Visualizza commento · Data ultimo post: 05 dic 2022 · Ilya Novikov

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Ilya Novikov ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hello,

Is it possible to mention the ticket number like @37235 and get the link to ticket inserted?

 

Visualizza commento · Data ultimo post: 02 dic 2022 · Ilya Novikov

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Ilya Novikov ha creato un post,

Post Feedback - Ticketing system (Support)

Hello there,

Currently, active and inactive tabs have quite similar colours (with low contrast) - https://drive.google.com/file/d/1yf0d2J72rkvFwrfuYrl3HmyZWxvUdvTq/view?usp=sharing

Is it possible to add an ability to change these colours or even change the theme for all the "Support" interface.

Data ultimo post: 11 apr 2022 · Ilya Novikov

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