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IVO PEREIRA TROMM
Data ingresso 15 apr 2021
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Ultima attività 09 nov 2023
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IVO PEREIRA TROMM ha commentato,
We understand that this suggestion is extremely important for many auto assignment scenarios. The intention would be to allow the creation of filters / rules that perform automatic assignment based on the maximum number of tickets by agents, for example.
Visualizza commento · Data ultimo post: 16 ott 2019 · IVO PEREIRA TROMM
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IVO PEREIRA TROMM ha commentato,
We understand that this suggestion is extremely valid. In addition, it would be important to be able to define what these statuses would look like for customers by defining the behavior and label presented internally to agents and externally to customers in the help desk.
Visualizza commento · Data ultimo post: 15 ott 2019 · IVO PEREIRA TROMM
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