Ricerche recenti


Nessuna ricerca recente

Mani Berenji's Avatar

Mani Berenji

Data ingresso 15 apr 2021

·

Ultima attività 22 ott 2021

Seguiti

0

Follower

0

Attività totali

14

Voti

10

Abbonamenti

2

PANORAMICA ATTIVITÀ

Ultima attività di Mani Berenji

Mani Berenji ha commentato,

CommentoBuilding reports

We need "abandoned" chats to be part of the standard reporting metrics. 
I'm defining abandoned chats as :

  1. Chat was started by a customer
  2. Customer left the chat session before connecting with an agent

Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.

The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.

 

Visualizza commento · Data ultimo post: 20 gen 2021 · Mani Berenji

0

Follower

3

Voti

0

Commenti


Mani Berenji ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Any update on when this will be released?

Visualizza commento · Data ultimo post: 30 set 2020 · Mani Berenji

0

Follower

1

Voto

0

Commenti