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Mani Berenji
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Mani Berenji ha commentato,
We need "abandoned" chats to be part of the standard reporting metrics.
I'm defining abandoned chats as :
- Chat was started by a customer
- Customer left the chat session before connecting with an agent
Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.
The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.
Visualizza commento · Data ultimo post: 20 gen 2021 · Mani Berenji
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Mani Berenji ha commentato,
Any update on when this will be released?
Visualizza commento · Data ultimo post: 30 set 2020 · Mani Berenji
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