Ben McCormack

Not being able to link to a specific comment is a real pain.

For example, when I escalate to engineering, I have to say something like, "for the best summary of this issue, look for the comment that I left at [timestamp]". And do you know how I have to get that timestamp? I have to dig into the HTML of the page to grab the timestamp because the copy on the page is in relative time (e.g. "9 minutes ago"), which isn't helpful when trying to make an absolute reference.

Relative links that go to specific comments would fix this.

+1

Here's my use case:

I recently started doing an analysis where I wanted to understand where our customers came from. I have all of the data ready to go and I made custom fields to pipe the data into Zendesk. Then I discovered I can't update old closed tickets :(

We even have a process for piping our Zendesk data into a MySQL instance, so I was hoping to be able to lean on this process to write SQL queries against the data. However, because I can't update closed tickets, I'll have to create a table separate from my usual tables to do the analysis. Doable, but a pain.