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Mani Berenji

Data ingresso 15 apr 2021

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Post Q&A - Reporting and analytics
Average Ticket Age Backlog Timeline (Not by ticket create)

I'm attempting to report on the impact of ticket age month over month. Similar to the backlog evolution report, I need to understand the average age of tickets that were in the backlog month over month.

 

Insights only lets me plot the data by ticket create date which isn't helpful to me.

Data ultimo post: 25 set 2019 · Mani Berenji

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