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Étienne Cantin

Data ingresso 16 ott 2021

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Ultima attività 21 feb 2025

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Étienne Cantin ha commentato,

CommentoThird party and social messaging channels

@Stanley

While not as efficient and as a workaround, you can always @mention a user using their slack memberID if you want to send a direct message from a Zendesk side-conversation.

Visualizza commento · Data ultimo post: 14 set 2022 · Étienne Cantin

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Étienne Cantin ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Jake, yes users include end-users or customers in your Zendesk instance. They can also be agents or admins. 

Visualizza commento · Data ultimo post: 22 giu 2021 · Étienne Cantin

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Étienne Cantin ha creato un post,

Post Feedback - Ticketing system (Support)

We need to have a trigger that fires upon User creation or User update for many workflows. Having this would allow for excellent solutions for customers looking to automate user maintenance and webhooks using HTTP targets for other Databases or 3rd party middlewares.

Data ultimo post: 15 giu 2021 · Étienne Cantin

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