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Taylor Wilson
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Taylor Wilson ha creato un post,
Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive information or settings changes? Are there Zendesk add-ons/apps for sending verification codes via sms/e-mail?
Data ultimo post: 16 mar 2021 · Taylor Wilson
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Taylor Wilson ha commentato,
+1 for conditions for multi-select fields
According to the Product Manager, this was supposed to be included with the rollout of conditions? What happened? And is it being worked on currently?
Visualizza commento · Data ultimo post: 25 feb 2021 · Taylor Wilson
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Taylor Wilson ha commentato,
It seems this only pushes tickets when the submitter is a contact in Hubspot. Would be great if this integration would recognize the "Requester" and push to that contact's timeline.
Visualizza commento · Data ultimo post: 11 feb 2021 · Taylor Wilson
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Taylor Wilson ha commentato,
+1 - !00% agree with this suggestion and we could really use this functionality!
Visualizza commento · Data ultimo post: 03 dic 2020 · Taylor Wilson
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Taylor Wilson ha commentato,
+1 on the holiday scheduling by hours/half-day
Visualizza commento · Data ultimo post: 25 nov 2020 · Taylor Wilson
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Taylor Wilson ha creato un post,
Very similar to metric "Chat started - Timestamp", need the same for "Chat ended - Timestamp"
Data ultimo post: 01 set 2020 · Taylor Wilson
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Taylor Wilson ha commentato,
+1 for the ability to add yellow as a sla time color and the ability to configure when the color change happens.
Visualizza commento · Data ultimo post: 21 ago 2020 · Taylor Wilson
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