Ricerche recenti
Nessuna ricerca recente

James McCoy
Data ingresso 15 apr 2021
·
Ultima attività 27 ott 2021
Seguiti
0
Follower
0
Attività totali
23
Voti
0
Abbonamenti
12
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di James McCoy
James McCoy ha commentato,
I want to align all the Satisfaction charts to use Ticket Created Date, but when I change the dates I want to use in the filter config AND the query config, none of the data actually filters. Even when I modify the queries themselves and replace 'Ticket solved Date' with 'Ticket created Date', the data seems to remain tethered to its preferred date perspective.
How do I tell the Satisfaction tab to filter EVERYTHING by Ticket created date?
Visualizza commento · Data ultimo post: 05 ott 2021 · James McCoy
0
Follower
0
Voti
0
Commenti
James McCoy ha creato un post,
Our managers would like the ability to view the text content of public comments sent by Agents in a table. Is this possible? I can only find ways to aggregate comment totals. We want to see the actual communication within those comments. I looked around and have not found an answer to my question.
Data ultimo post: 04 ago 2021 · James McCoy
3
Follower
5
Voti
3
Commenti
James McCoy ha commentato,
Hi,
Can someone explain to me why anyone would want to duplicate a dataset? Doesn't that open the door for possibly having conflicting reports if a person splinters off the main dataset and starts making their own queries from it?
Does a duplicated dataset continue to have the same new data as the original it was copied from?
Visualizza commento · Data ultimo post: 26 mar 2021 · James McCoy
0
Follower
0
Voti
0
Commenti
James McCoy ha commentato,
@... I still need help answering my original question.
Visualizza commento · Data ultimo post: 16 mar 2021 · James McCoy
0
Follower
0
Voti
0
Commenti
James McCoy ha commentato,
The Satisfaction score is the actual score itself. The two metrics I mentioned have almost identical definitions and they should, by that logic, be the same value.
Visualizza commento · Data ultimo post: 11 mar 2021 · James McCoy
0
Follower
0
Voti
0
Commenti
James McCoy ha creato un post,
Hello,
On the default Zendesk Support dashboard in Explore, on the Satisfaction tab, there are two metrics that by definition should be the same value:
Satisfaction Rated %
Rated Tickets % (in the Rated Tickets funnel)
Both of these metrics are showing the percentage of tickets that received a Satisfaction rating out of the pool of all tickets within the date range filter. Why are these two values not identical?
Data ultimo post: 09 mar 2021 · James McCoy
0
Follower
4
Voti
5
Commenti
James McCoy ha commentato,
@... I am referring to the latter. What I'm trying to do is apply a filter selection box to the 'Agent Updates' page of the default dashboard. I have applied Updater Role = Agent,Admin to the query and the dashboard in testing, but neither produce the result I want for the Updater Name filter.
I want the box to only have names of agents in our company to filter the tab results by. Is there any way to create a filter box that only contains names of agents/admins?
Visualizza commento · Data ultimo post: 02 mar 2021 · James McCoy
0
Follower
0
Voti
0
Commenti
James McCoy ha commentato,
I do not have any metric level filters applied and my drillthrough is still blank. I made a Ticket Updates query to show cases that go from Pending-Closed and skip Solved. The query shows 7000 results but drillthrough is blank.
Visualizza commento · Data ultimo post: 26 feb 2021 · James McCoy
0
Follower
0
Voti
0
Commenti
James McCoy ha commentato,
Where do we find an index of Group IDs so we can match them to their names?
Visualizza commento · Data ultimo post: 26 feb 2021 · James McCoy
0
Follower
0
Voti
0
Commenti
James McCoy ha creato un post,
I am trying to report on Agent Comments sent by agents in our company. The basic recipe is not working for me. When I apply 'Updater Role' equals 'Agent' and 'Admin', then apply an 'Updater Name' filter afterward, the 'Updater Name' filter is still full of choices that contain end-user names. Why is this not filtered to only show the names of Agents and Admins?
Data ultimo post: 26 feb 2021 · James McCoy
0
Follower
2
Voti
3
Commenti