Developers

When a ticket is first created, and the first trigger in my list makes a change to that ticket - eg, changes the status, when the 2nd trigger is evaluated, does it still consider the ticket "first created" or because the first trigger modified the ticket the ticket is now "new"?

And the same question but in this case the first trigger send a reply email. Surely with a reply email the ticket is no longer "ticket is created" and it's now "new" by the time the 2nd trigger evaluates it?

I'm part of a support group and when a ticket comes in, or a customer replies then we all receive the notification email - all good.

But when I reply to the customer, or make an internal comment, I receive an email notification of my own reply. This is because there's a trigger which says to email the group on all updates to tickets.

But I really want a trigger that says "email everyone ELSE in the group (except the current user) on all updates to tickets"