Dan Ochs

I am evaluating zendesk and we currently support our customers very heavily through slack threads today, so my team may enter a slack thread that already exists, and ideally I would want to create a ticket from that thread and automatically attach a "side conversation" to that existing thread, copying the current contents into the zendesk side conversation and then following the thread as a side conversation in zendesk.  Today this is not possible based on the way the zendesk slack app works. Do you have any suggestions for web hooks or other call/automations I could create in order to enable this behavior?

 

My current experience can be seen in these two screenshots, and I would rather there remains a single slack thread.

thanks!
Dan