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Вячеслав Скорбеж's Avatar

Вячеслав Скорбеж

Data ingresso 15 apr 2021

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Ultima attività 27 giu 2023

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Ultima attività di Вячеслав Скорбеж

Вячеслав Скорбеж ha commentato,

CommentoTicket automation and collaboration

1) The feature is switching to English sometimes while the tickets are in French

+ (only Ukrainian in our case)


4) Sometimes the summary is way too long and full of unuseful information so it's quicker to read the tickets.

+

Visualizza commento · Data ultimo post: 27 giu 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

CommentoTicket automation and collaboration

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

Visualizza commento · Data ultimo post: 06 giu 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

CommentoTicket automation and collaboration

Who's already had a chance to try these features? We've applied, but there's been no response. 

Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendesk event if it's on the Road Map and the answer was something like "Nice idea we'll consider it". 

Visualizza commento · Data ultimo post: 24 mag 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for such features? 🤯

Visualizza commento · Data ultimo post: 19 mag 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

CommentoUsing legacy AI agent functionality

Please add Ukrainian language support 🙏

Visualizza commento · Data ultimo post: 12 mag 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to the competitors. Since we are considering a new 5-year contract, it would be great to have all the details not by September, but in the near future. 

Visualizza commento · Data ultimo post: 20 apr 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Hi Lisa Tam

Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

Visualizza commento · Data ultimo post: 27 mar 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

CommentoTicket basics

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

Visualizza commento · Data ultima modifica: 16 mar 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

CommentoRouting

Barry Neary Yes I'm interested. Please check your email 👻

Visualizza commento · Data ultimo post: 13 mar 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж ha commentato,

CommentoRouting

Hi Barry Neary,


Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?

Visualizza commento · Data ultimo post: 13 mar 2023 · Вячеслав Скорбеж

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