Azhar M

Zendesk should provide this feature of making a field Read-only. It is very important in many aspects.

Hi Sergie,

What I noticed recently is that whenever I am trying to set custom ticket field with the above mentioned JSON expression,  it is updating fine for a single word value but not working for multiple word value.

Could you please help on this?

E.g. :

{"ticket": {"custom_fields": [{ "id": 360042537054, "value": "Careers" }]}}  --> Working Fine

{"ticket": {"custom_fields": [{ "id": 360042537054, "value": "Product Feedback or Questions" }]}}  --> Not working fine

Thanks Sergei. It worked.. :)

Sorry I didn't  update that Authentication issue gone after re-login. Currently looking solution for something else i.e. I was able to update the ticket subject using trigger and API call but using the same configuration, I was not able to update custom field.

Wanted to know how to update a custom field using same API call and trigger.

Expression used in JSON body of the trigger :

{"ticket": {"subject": "Subject changed for Mr. {{ticket.requester.first_name}}"}} --> It was successful

{"ticket": {"subject": "{{ticket.ticket_field_360042501834}}"}} --> It was successful

{"ticket": {"subject": "{{ticket.ticket_field_option_title_360042588434}}"}} --> It was successful

{"ticket": {"customField:custom_field_360042588434": "Chat"}} --> It was UNSUCCESSFUL

{"ticket": {"ticket_field_option_title_360042588434": "Press"}} -> It was UNSUCCESSFUL

I have provided my admin credential but receiving following error while submitting Test Target in HTTP Target configuration :

{"error":"Couldn't authenticate you"}