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Fiona
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Fiona ha creato un post,
Post Feedback - Chat and Messaging (Chat)
We need to check the data that how many chats were solved by the agents, but at present, there isn't this kind of survey after chatting, there is only "good or bad" rating.
Could you make this function when the chat ended, while we asked the customer to rate it as good or bad, we could also provide "solved" or "Not solved" button for the customer to choose?
Data ultimo post: 27 giu 2020 · Fiona
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