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Tomer Ben Arye's Avatar

Tomer Ben Arye

Data ingresso 15 apr 2021

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Ultima attività 01 mag 2024

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Tomer Ben Arye ha commentato,

CommentoCustomer management and profiles

Marco Wilmink ,

1. I suggest changing the emails to something simpler so you won't expose the "real emails"
2. ZD was always like this, if you're making an automation via script or with Make.com, I “resolved” it with a filter on matching if what I searched was returned as well, Yes> move to the next step, Nope?> check if the next item on the bundle has it.

 

Visualizza commento · Data ultimo post: 01 mag 2024 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

CommentoCustomer management and profiles

Allen McKenzie

I got your frustration, and you won't get any response from Zendesk... for sure...

Let me try to help you out with what I know and what I have faced before.

1. Even if you search for tomer@abc.xyz, you will sometimes get another user ( IDK why they return this user, but sometimes, you WILL get other email addresses.

So, to conclude that, make sure in your API ( or filter or whatever ) to CHECK that the email address is (lowercase) and matched into the one that the user provided to you.

(That said, it's always recommended to use lowercase as the input to Zendesk when creating new users - no matter what the customer provided)

2. you'll need another API method to get the user details when you have a match to the user email address, with this way, you will be able to grab the organization ID or whatever custom ID you created.

3. I don't know which app you're using, I can suggest MAKE.COM ( I'm not an affiliate) but I'm using it heavily on what ZD CAN'T do...
See my scenario as an example of "how-to" do it via Make (codeless site - you don't need to know Python)

Visualizza commento · Data ultimo post: 06 feb 2023 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Come on... We need to vote by our legs!
Nothing changed since 2020...

Visualizza commento · Data ultimo post: 21 set 2022 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Please read the below like the Spartan: (and shout it out loud)
This is Zendesk!

Visualizza commento · Data ultimo post: 31 ago 2022 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

Commento nella community Feedback - Ticketing system (Support)

@...

Any ETA for anything here, or will we be hanged in the air for the next 2 years? ( as the original post was created )

 

Visualizza commento · Data ultimo post: 06 lug 2022 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Brett Bowser

I'm a registered user - and I'm getting the below: 

You're not authorized to access this page



Visualizza commento · Data ultima modifica: 08 giu 2022 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Visualizza commento · Data ultimo post: 08 giu 2022 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

CommentoTriggers and automations

I was able to achieve (almost) the same (but for 2+ users in the cc) with the Webhook target URL:

Description: Use the API for tickets
Method: PUT
{
    "ticket": {
        "comment": {
          "body": "cc customer predefined emails when XYZ\nIMPORTANT:please verify the following emails in cc.\n tomer@glad.com willy.dont.com",
            "public": false
        },
        "email_ccs": [{
                "action": "put",
              "user_email": "tomer@glad.com"
            },
            {
                "action": "put",
              "user_email": "willy.dont.com"
          }
                ]
    }
}

 

Visualizza commento · Data ultima modifica: 28 apr 2022 · Tomer Ben Arye

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Tomer Ben Arye ha creato un post,

Post Feedback - Help Center (Guide)

Hi

As per this discussion, I'm creating this feedback.

I'm trying to search for users w/o a specific prefix ( a prefix ZD insert automatically when there is a new call in ZD TALK )

(note there is a space after the Caller, cause usually, it's Caller +

created_at>2022-02-01 -name:Caller 

Also, I'm not able to search for a NONE existence of an email for a user. ( again, the same user TALK is created it automatically )

Data ultima modifica: 29 mar 2022 · Tomer Ben Arye

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Tomer Ben Arye ha commentato,

CommentoHow to manage user access

Ben Adelmann,

Mind sharing more data and information, any base instructions of how you implemented it?
We're looking for a guide for adding the second SAML implementation, and this article is too shallow and we need more details on the implementation.

Visualizza commento · Data ultimo post: 01 mar 2022 · Tomer Ben Arye

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