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Mark McKelvey
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Mark McKelvey ha commentato,
Another up-vote for this capability. I agree with previous commenters that it isn't acceptable for a customer service organization to be unaware that the communication with the customer is failing.
Visualizza commento · Data ultimo post: 07 lug 2020 · Mark McKelvey
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Mark McKelvey ha creato un post,
If agents on a small team accidently leave themselves in "away" status for a long time, they can inadvertently keep customers waiting for a long time. It would be desirable to have their status change from away to offline automatically after a time limit expires.
Data ultimo post: 12 giu 2020 · Mark McKelvey
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Mark McKelvey ha commentato,
We have been having this same debate internally. The team in Europe feels that we need a shorter time while the team in the US want it longer. If we could control it by number, it would enable us to optimize.
Visualizza commento · Data ultimo post: 12 giu 2020 · Mark McKelvey
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