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Thanks, Lisa. I reached out to Customer Support.

Typing in the public reply area sends out the message to the user. We don't want that yet without creating a ticket to begin with (that's how it has been working in the current (old) UI). It won't allow me to switch to Private notes too. In fact, Private notes won't even show up.

Thanks, Lisa. I will reach out to customer support but just to let you know. 

Here is the screenshot of where a Description can be entered when creating a ticket using the old UI. All fields are editable

Here is the screenshot of the new UI. No place to enter a description. And, to make matters worse, it won't allow me to save the ticket because it is asking for a description.

Lisa Kelly, do you have an answer to the question I asked?

Zendesk,

In the new UI, how does one enter Description? We create tickets on behalf of our customers and communicate with them via email support. In the current UI, it allows me to do so but in the new UI, the Description doesn't allow any inputs. Can you please explain how to add a description for the ticket?

Thank you so much, Irfa! That worked very well. :)

Thank you so very much, Brett! It worked like a charm :)

I would like to disable to "Submit a request that shows at the bottom of any knowledge base article.

I would like to disable the "Search" field in a particular brand. Is this possible?