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Avital Raysh
Data ingresso 15 apr 2021
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Ultima attività 23 lug 2024
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Ultima attività di Avital Raysh
Avital Raysh ha commentato,
Hello,
I reached out directly to the support team of the application, "Download All Attachments".
They confirmed it's a bug, and currently working on resolving the issue.
Thank you.
Visualizza commento · Data ultimo post: 09 feb 2024 · Avital Raysh
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Avital Raysh ha commentato,
For the first time in years, I am seeing the following message next to one of the installed apps:
"Registration required
Registration expired. Ask your administrator to register this app via the menu on the left."
I do not see an app registration area, and I am the admin on our account.
Can you please provide more information on this?
Visualizza commento · Data ultimo post: 08 feb 2024 · Avital Raysh
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Avital Raysh ha commentato,
Lisa Kelly We are testing the Agent Workspace before we are forced to complete the update to Agent Workspace. We are not using any redaction app. I will contact support.
Visualizza commento · Data ultimo post: 08 feb 2023 · Avital Raysh
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Avital Raysh ha commentato,
Lisa Kelly I just completed a test with a non-admin user, on our TEAM plan, and he was able to redact information in the tickets (after we were told agents should not be able to on a TEAM plan).
Can you please create a support ticket for me and have a manager contact me on this. We need to get this resolved.
We are not using Chat (we don't even have it installed) so the update to Agent Workspace is totally unnecessary. We are now in the processing of finding a work-around.
At the very minimum, to avoid issues, I expect the role set up to become available on the TEAM plan before we are forced to change to Agent Workspace, so we can eliminate the possibility of any redaction of information, since there is no way to undo the action once a redaction is done.
Thank you!
Visualizza commento · Data ultima modifica: 08 feb 2023 · Avital Raysh
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Avital Raysh ha commentato,
Lisa Kelly As an admin under the TEAM plan, I was able to use the redact option on tickets when I tested the feature. There was no way for me to test this for agents who are not admins and did not know they will not be able to use this feature (which is great news). I will complete additional testing before we are forced to complete the update to the Agent Workspace, and message back in case we are still seeing an issue with the redact feature. Thank you!
Visualizza commento · Data ultimo post: 06 feb 2023 · Avital Raysh
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Avital Raysh ha commentato,
Lisa Kelly I believe the above solution for this is only available for certain plans.
Please provide a solution for the team plan. Thanks!
Visualizza commento · Data ultimo post: 06 feb 2023 · Avital Raysh
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Avital Raysh ha commentato,
This can seriously hurt our current processing. How can I turn off the ability to redact for certain roles or all agents who are not admins?
Visualizza commento · Data ultimo post: 05 feb 2023 · Avital Raysh
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Avital Raysh ha commentato,
Devan La Spisa when will we be able to unmerge tickets? This will be super helpful!! Thanks.
Visualizza commento · Data ultimo post: 21 feb 2022 · Avital Raysh
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