Lydia C

Hi,

The lookup is not displayed in the requests page as a selectable filter or to be added as a column when you have enabled the new request list experience. Is that in the roadmap? It'd be great to let the users filter their requests based on that filed like see all requests related with a particular coffee machine.

Regards,

Lydia

Hi,

It's great to see the custom object look up related with a ticket be displayed in the submit a request page so the end user can select the related record there. But after the ticket is created I cannot see the look up information in the request page. That means the end user is missing that information related with the request. At least I cannot see it. I can see all the rest of the fields from the request but not the look up to the custom object.

Regards,

Lydia

Hi @... , Would you mind re-share the link to access this EAP? I cannot find it.

Thanks.

Thanks for the suggestion, Tung. In my case it was fixed by itself in that particular instance, but I'll try your fix if it happens again.

I think you must pass the blob of the file to the uploads endpoint and indicate that content type is binary:

Hi,

I had similar issue with the same result: File uploaded but not with the correct format so it couldn't be opened in Support. For me worked getting the file in the following way and passing the blob to the POST call to ZD using fetch:

const localFile = await fetch(URL.createObjectURL(file))
const blob = await localFile.blob()

Regards,

Lydia

Hi Greg.

I didn't try to create and install a requirements-only app this time as the documentation says that you can use "custom_objects" property in the requirements.json file, to declare legacy custom object types and legacy custom object relationship types as requirements. When it was just one version of custom objects (legacy one), we used the same property. I don't see changes in the requirements.json definition to include the new version of custom objects.

I need that to have an easy way to install the same custom objects in different instances.

Hi,

Right now, is it possible to create a requirements-only app for custom objects? I know it was possible for the old version of custom objects (and the documentation still says that is possible for legacy custom objects https://developer.zendesk.com/documentation/apps/app-developer-guide/apps_requirements/#legacy-custom-object-app-requirements), but there is nothing about the new ones. Is that functionality in the road map?

Thanks.

Hi,

I was testing this new functionality for object creation (as that's what I need right now) and it works well. Although I'd like to suggest to include "notify by" in the actions. Like sending an email or active webhook.

One scenario where we can use it is: We have a 'software' custom object that is managed by a mangers group but agents can update the details. We want to alert the managers group about the update in the record details so they can verify the update.

Regards,

Lydia

Sorry for not answering before. In my case I have an onchange event in the checkbox that checks the checkbox itself and the other required fields to enable/disable the submit button. So very similar to your solution.