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Deo Labindalawa
Data ingresso 15 apr 2021
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Ultima attività 09 set 2022
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Deo Labindalawa ha commentato,
Hi Dainne Kiara Lucena-Laxamana
Still not matching.
Im using the below query to get the overall AHT but when I'm trying to get the per analyst AHT to get the breakdown its not matching with the overall.
Visualizza commento · Data ultimo post: 09 set 2022 · Deo Labindalawa
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Deo Labindalawa ha commentato,
Hello,
Im trying to breakdown the Ave(update handling time) per updater email or ticket ID, but the number doesn't match when I'm validating it as overall
For example, I have a Updater with 61 ave(update handling time) but when I export it and tried to average it manually Im not getting 61 as a result. What is the formula for the aggregate average for manual computation? Thanks
Visualizza commento · Data ultimo post: 20 lug 2022 · Deo Labindalawa
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