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Tiffany King

Data ingresso 15 apr 2021

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Ultima attività 23 set 2024

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Tiffany King ha commentato,

CommentoTicket management

Hi this is not showing up for our instance  yet. Can I get the status of this? Thanks. 

Visualizza commento · Data ultimo post: 23 set 2024 · Tiffany King

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Tiffany King ha commentato,

CommentoTicket management

This isn't working for our instance. Can you check on the status of this? Thanks. 

Visualizza commento · Data ultimo post: 23 set 2024 · Tiffany King

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Tiffany King ha commentato,

CommentoUsing Built by Zendesk apps

Hi @...
Can I get someone to look at my comment from above? https://support.zendesk.com/hc/en-us/articles/360036483394/comments/1260800310149 

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Thanks for your help!

Visualizza commento · Data ultimo post: 29 apr 2021 · Tiffany King

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Tiffany King ha commentato,

CommentoUsing Built by Zendesk apps

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Here are the settings : 

Thanks for your help!

Visualizza commento · Data ultimo post: 11 mar 2021 · Tiffany King

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