James Pullman

This worked great for me. I pasted the following lines 32-50 from this post above, putting in our own ID

As well as this in the document_head.hbs

THANK YOU!! 

We have used Zendesk for years for external customer tickets. I recently set up a new, separate Zendesk instance to start using it for internal IT tickets. 

The new instance looks quite a bit different, specifically the ticket view and where replies are written. When I click on my profile icon then "About" both instances say they are  "Version: 12804 (ec941b134ba7163ce2b2997084158a83b6a28768)", both are the same license/suite type.

Below are examples, first is the instances we have had for 3 years, second is the newest one. I see in recent Zendesk webinars, it appears the second one is the new style I am curious how or when our older instance will be upgraded. Is this something I have to initiate? 

OLDER ZENDESK INSTANCE

NEW ZENDESK

10 years? Is this seriously not done in 10 years? This can't be real?

+1 to say the least

+1 on this feature... Pretty shocking this isn't a feature... seems like such basic functionality to allow a customer to have the flexibility to have.

Jr. level programing required it here seems.

This is a huge need. Please give some level of even a simple approve/deny ability once a user requests to see KB. We need to make sure our users are approved customers before having access to our documentation.

+1

This would be great.