Zornitsa Georgieva

No, this option is not enabled and I don't find it helpful to enable it, then whitelist all clients' IP addresses just to exclude one. It is much easier just to ban one. "Stalking" - I used the word just because I don't want to dive in explanations what is happening so don't focus on it.

Yes, this article was already suggested but it is about allowing certain IP addresses, not banning them. If I have to allow IP addresses, then I need to create lists of dozens of addresses which is very time-consuming. On top of that, there will always be a chance to not allow a range which has to be allowed and potentially to restrict users from getting in touch with support.

As said - restricting IP addresses is an option in Chat - why it is not an option in Support?

Hi, I came to a situation where an end-user is "stalking" one of my agents (there is a long story here, won't share details). He changes his email address all of the time so blacklisting his email is not a thing. I tracked his IP and it is always the same, so decided to ban it. 

However, this seems to be an option only in ZenDesk Chat, not Support - why? Any workarounds? Any plans to have that in Support too?