Garrett Guillotte

That would definitely help, Nicole! Thank you. The ideal resolution would be if Markdown support for customer input made it onto product roadmap.

Thanks, Nicole. The community thread was a useful resource when our customers would push back on us to implement Markdown support for them — having it publicly available was in lieu of something more permanent from Zendesk that could explain why we're not allowed to provide Markdown functionality on our own.

The top Google search result for zendesk markdown for customers is a URL to a community page that returns an authorization error: https://support.zendesk.com/hc/en-us/community/posts/203446748-Markdown-for-customers

Let customers respond to tickets using Markdown, so they can inline code, command line input and output, and format their responses efficiently and effectively using plain text.