Ricerche recenti

Nessuna ricerca recente

Anthony VIOLO's Avatar

Anthony VIOLO

Data ingresso 15 apr 2021

·

Ultima attività 08 mar 2023

Seguiti

0

Follower

0

Attività totali

8

Voti

4

Abbonamenti

3

PANORAMICA ATTIVITÀ

Ultima attività di Anthony VIOLO

Anthony VIOLO ha creato un post,

Post Feedback - Reporting and analytics (Explore)
Retrieve ticket priority at key points in the life of the ticket

Hello,

Would it be possible in zendesk explore to have access to the ticket priority information at key moments of the ticket life.
For example, in the context of an SLA, it would be nice to have the priority of the ticket at the time of the first public response. Indeed, after exchange with the customer, the priority can be modified but in explore we don't have the priority information at the time of the first public response.

Regards,

Anthony

Data ultimo post: 14 set 2021 · Anthony VIOLO

1

Follower

3

Voti

0

Commenti