Molly Katolas

We're running into the same problem. The recommended “solution” from Zendesk isn't appropriate for our team - we'd have to make dozens of users full agents just so they could take 3 extra steps to download the report. 

Jennifer Rowe  I have the updated customizable CSAT feature activated and functioning. I need the reporting to match. The reporting only shows good/bad - how do I get the detailed data in Explore?

Is there a placeholder for the CSAT Reason (the dropdown option they'd select after they said they had a bad experience)? I can't find any resources for that. 

I'm also looking for reporting available for CSAT in the 1-5 scale. I need to know the count of responses for each number on the scale, not just good/bad.

Currently, end-users have the option to enable 2FA for their support center logins but there is no way for admins to require the 2FA setup. This is an issue because customers don't always know it's an option and often won't set it up themselves. Requests submitted in our help center can have significant impacts for our customers and their services with us and oftentimes include CPNI data we want to ensure is seen only by authorized users.

We work B2B and forcing our customers to utilize a 2FA solution would make Zendesk a more secure system for us and our customers. We've received direct requests for this functionality from our customers as well. Our workaround is to advise of the optional 2FA setup, but this doesn't solve the problem for our biggest enterprise customers. 

Ideally, the solution would be similar to the agent 2FA options in the admin interface. There should be the option to require 2FA for all end users. It would be even better to have the functionality to require it for only certain organizations or user segments. 

Is there a way to pull a list of which end-users have 2FA enabled? If we can't enforce it for end-users, how can we tell (in bulk) who is using it and who isn't? 

Functionally, I can't seem to open any of my tickets. When I click on a ticket subject link from my Requests page (https://support.zendesk.com/hc/en-us/requests?query=&page=1&selected_tab_name=my-requests) it won't open the ticket. I've tried several different tickets and they all behave in the same way (seems similar to the dead developer link Jacob pointed out https://support.zendesk.com/hc/en-us/sections/4405298889242-Developer-updates) 

as mentioned by another user above, we would love the ability to set the Group automatically, but don't want the Assignee set automatically 

Heyya - we're seeing this behavior as well. Was there ever any resolution to identify which ticket is in focus?

Thanks Barry Neary - please exclude our accounts.