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Yaakov Simon

Data ingresso 15 apr 2021

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Ultima attività 16 lug 2024

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Ultima attività di Yaakov Simon

Yaakov Simon ha creato un post,

Post Discussion - Tips and best practices from the community

We're looking into using a Zendesk app to translate articles in our Help Center.

 

Does anyone have experience with apps or vendors that they can recommend?

 

Thanks!

Data ultimo post: 16 lug 2024 · Yaakov Simon

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Yaakov Simon ha commentato,

Commento nella community Feedback - Help Center (Guide)

+1 Please add the ability to customize the Follow email templates

Visualizza commento · Data ultimo post: 11 apr 2024 · Yaakov Simon

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Yaakov Simon ha commentato,

Commento nella community Feedback - Help Center (Guide)

Any updates?

Visualizza commento · Data ultimo post: 16 gen 2024 · Yaakov Simon

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Yaakov Simon ha commentato,

CommentoWorking with articles in the knowledge base

Please list the supported file types for replace media.

It would be really great if you support TXT and CSV files

Visualizza commento · Data ultimo post: 01 ott 2023 · Yaakov Simon

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Yaakov Simon ha commentato,

CommentoWorking with articles in the knowledge base

There are self-referential links in the article:

For information about attaching media to articles, see Attaching media to articles.

Also - please list supported file types for replacing media. I was quite disappointed to find out that CSV files aren't supported for replacing media

Visualizza commento · Data ultimo post: 19 set 2023 · Yaakov Simon

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Yaakov Simon ha commentato,

CommentoWorking with articles in the knowledge base

When you use the Replace media option, does the URL for the attachment stay the same?

Can I change the file name?

For example, if I have PDF v1.1, and now I want to replace it with PDF v1.2

  • Can I replace the media with the new file name?
  • When I replace the media with v1.2 - does the URL stay the same? (maybe a customer wants to run a script with the URL)

Visualizza commento · Data ultimo post: 04 set 2023 · Yaakov Simon

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Yaakov Simon ha creato un post,

Post Feedback - Community Forums (Gather)

We need to customize the emails that are sent out for the Gather module, and to respond to posts via email.

These are critical and basic functionalities that we need on a daily basis. When are you planning to support email features for Gather?

Data ultimo post: 21 gen 2020 · Yaakov Simon

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Yaakov Simon ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Without this basic functionality, it is very difficult to use Gather in our organization.

What is the ETA to provide this feature?

Visualizza commento · Data ultimo post: 21 gen 2020 · Yaakov Simon

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Yaakov Simon ha commentato,

Commento nella community Feedback - Community Forums (Gather)

Any updates? We really need Zendesk to improve the functionality of this feature.

Visualizza commento · Data ultimo post: 12 gen 2020 · Yaakov Simon

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