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Tracy Scobba
Data ingresso 15 apr 2021
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Ultima attività 25 apr 2024
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Ultima attività di Tracy Scobba
Tracy Scobba ha commentato,
Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?
Visualizza commento · Data ultimo post: 28 ott 2022 · Tracy Scobba
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Tracy Scobba ha commentato,
Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.
Visualizza commento · Data ultimo post: 03 nov 2021 · Tracy Scobba
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Tracy Scobba ha commentato,
Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?
Visualizza commento · Data ultimo post: 03 nov 2021 · Tracy Scobba
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Tracy Scobba ha commentato,
What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.
Visualizza commento · Data ultimo post: 27 ott 2021 · Tracy Scobba
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Tracy Scobba ha commentato,
Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.
Visualizza commento · Data ultimo post: 13 gen 2021 · Tracy Scobba
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Tracy Scobba ha commentato,
Me too.
Visualizza commento · Data ultimo post: 22 lug 2020 · Tracy Scobba
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Tracy Scobba ha commentato,
We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.
Visualizza commento · Data ultimo post: 20 mag 2019 · Tracy Scobba
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