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Tracy Scobba

Data ingresso 15 apr 2021

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Ultima attività 25 apr 2024

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CommentoBusiness rules

Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?

Visualizza commento · Data ultimo post: 28 ott 2022 · Tracy Scobba

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CommentoHow to customize the theme of the help center

Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

Visualizza commento · Data ultimo post: 03 nov 2021 · Tracy Scobba

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CommentoHow to customize the theme of the help center

Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

Visualizza commento · Data ultimo post: 03 nov 2021 · Tracy Scobba

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CommentoHow to customize the theme of the help center

What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

Visualizza commento · Data ultimo post: 27 ott 2021 · Tracy Scobba

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Commento nella community Feedback - Help Center (Guide)

Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.

Visualizza commento · Data ultimo post: 13 gen 2021 · Tracy Scobba

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Commento nella community Feedback - Ticketing system (Support)

Me too.

Visualizza commento · Data ultimo post: 22 lug 2020 · Tracy Scobba

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Commento nella community Q&A - Talk and text

We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.

Visualizza commento · Data ultimo post: 20 mag 2019 · Tracy Scobba

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