Kelsey H

There is a unique quirk to skill based routing where if it will go to any skill if a group is offline or fully served, right? 

Thanks David. Hadn't considered it might be local. For point 1, it's been saved for the past few months. And for a while it seemed to work, but has recently come back. I've double checked and it has been saved.

Interesting for points 2 and 3, it doesn't seem to affect my home PC. My work machine is a macbook air, so I wondered if it's something to do with memory as that machine gets its cache cleared pretty frequently with troubleshooting. 

Very well said and explained. I have a similar config to you and the exact same problem. Brought this up to Support and was told that if any agent is online, it seems that it will treat the whole widget as online. No solution unfortunately. Hope we find more info.

This siren has shaved years off my life as I nearly have a heart attack every time it goes off. It's part of our agent onboarding to change the sound or remove it. And I can confirm the the sound itself is set to none. I've tried different sounds too but when I launch chat for the first time (and as the admin, I don't take chats, so I'm always set to invisible) I get about a half second of the alarm sound before it cuts off. 

Why?

Hey guys, assuming the beta is still on hold?