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Sandra M
Data ingresso 15 apr 2021
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Ultima attività 27 ott 2021
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Sandra M ha commentato,
Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable. The current solution is not scalable for multi white-label brands
Visualizza commento · Data ultimo post: 14 giu 2018 · Sandra M
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Sandra M ha commentato,
+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there. Really need this to prevent overload of work
Visualizza commento · Data ultimo post: 12 apr 2017 · Sandra M
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Sandra M ha commentato,
Hello
We do not currently use the "Play" button but might consider doing so... Some questions
1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this taken into account in any way
2) We have some different language skills in our team, everyone speaks English but some Spanish and others French... These need to be "cherry picked" how does this system take skills into account?
3) Lunch... If a team member stops for launch how do they stop the flow of tickets...
Thanks
Visualizza commento · Data ultimo post: 13 lug 2016 · Sandra M
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