Ricerche recenti
Nessuna ricerca recente
Niels
Data ingresso 15 apr 2021
·
Ultima attività 06 dic 2021
Seguiti
0
Follower
0
Attività totali
6
Voti
3
Abbonamento
1
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Niels
Niels ha creato un post,
Hi,
Some tickets are escalated using a checkbox in our ticket fields.
I would like to run a report where I can see for each month, how many tickets were updated, that initially did NOT have the checkbox ticked, but were submitted WITH the checkbox ticked.
This needs to be deduplicated, i.e. a ticket that was submitted now with the checkbox ticked, and updated again 10x that month while having the checkbox still on, should only be counted as 1.
Could somebody help me how to set this up in Explore?
Data ultimo post: 30 nov 2021 · Niels
0
Follower
2
Voti
1
Commento
Niels ha commentato,
A +1 from my side as well; would like to have a simple metric of "hours online" or "available" in Support
Visualizza commento · Data ultimo post: 24 giu 2019 · Niels
0
Follower
5
Voti
0
Commenti