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Dion Van de Kamp

Data ingresso 15 apr 2021

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Ultima attività 01 feb 2022

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Dion Van de Kamp ha commentato,

Commento nella community Discussion - Tips and best practices from the community
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Thanks @Andreas! I'm trying to create the extension, but I think something is wrong with the URL. I'm getting the attached error. Any ideas?

Visualizza commento · Data ultimo post: 15 set 2019 · Dion Van de Kamp

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Dion Van de Kamp ha commentato,

Commento nella community Feedback - Ticketing system (Support)
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Is there a way to maybe exclude tickets with a certain tag or status (i.e. on-hold) in Explore when the SLA data is presented, as a workaround in the meantime?

 

Or what about seleting this metric in SLA settings? It says that it doesn't count on-hold time? It counts the whole journey though...

 

Visualizza commento · Data ultimo post: 19 apr 2019 · Dion Van de Kamp

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