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Betty

Data ingresso 16 apr 2021

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Ultima attività 07 ott 2024

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Betty ha commentato,

CommentoTicket management

Many of our Views are assigned to different groups. Does the “Who has access” option affect the nesting functionality i.e. “Who has access” MUST be “Any Agent”?

 

Visualizza commento · Data ultimo post: 07 ott 2024 · Betty

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Betty ha commentato,

CommentoTicket management

Any plans to add Settings for the Interaction History? Archived tickets are still a part of the user's history and it would be great to see it all in one place. 

Visualizza commento · Data ultimo post: 12 ago 2024 · Betty

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Betty ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Great, I'll take a look at this. Thank you and sorry for the late reply.

Visualizza commento · Data ultimo post: 08 ago 2024 · Betty

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Betty ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Is this something that might be on the roadmap soon?

Visualizza commento · Data ultimo post: 08 ago 2024 · Betty

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Betty ha commentato,

CommentoTicket management

We have one Zendesk instance that covers six brands. Is there a way to separate the suspended tickets per brand, or edit the view to add a formatting option to filter by brand? 

Visualizza commento · Data ultimo post: 05 ago 2024 · Betty

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Betty ha commentato,

Commento nella community Feedback - Help Center (Guide)

I agree. As we have agents worldwide, this would increase efficiency with solving tickets without waiting for confirmation from management if they cannot find the right internal articles/documentation. 

Visualizza commento · Data ultimo post: 10 lug 2024 · Betty

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Betty ha commentato,

Commento nella community Feedback - Ticketing system (Support)

With multiple brands, searching for Macro title keywords isn't enough, as the agent would need to know the titles of all to begin with. When will there be a way to search using a keyword from the Macro body/description (not title)?

Visualizza commento · Data ultimo post: 16 mag 2024 · Betty

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Betty ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Thank you Au Finh. We are awaiting this feature to become available to Enterprise users, rather than pay for an additional app, so I appreciate your help but not what we're looking for atm. 

Visualizza commento · Data ultimo post: 14 mag 2024 · Betty

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Betty ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Is this available yet? To auto merge using Triggers or Automation?

Visualizza commento · Data ultimo post: 13 mag 2024 · Betty

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Betty ha commentato,

CommentoHelp with bots and automation

Any updates on when/if the Zendesk Answer Bot will allow us to add a stage/step to link to forms? We do not currently use the “Transfer to Agent” stage/step, as we work remotely and have a small team. Ideally, we would like all unresolved chats to lead to forms for ticket submission.

Visualizza commento · Data ultimo post: 02 apr 2024 · Betty

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