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James Peterson - Eastern Logic

Data ingresso 16 apr 2021

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Ultima attività 01 feb 2025

At Eastern Logic we are always working to provide quality solutions to Zendesk customers. To learn more, please visit www.easternlogic.hk

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Ultima attività di James Peterson - Eastern Logic

James Peterson - Eastern Logic ha commentato,

Commento nella community Feedback - Help Center (Guide)

Andrew English - I'm curious, were you able to find a solution for the other problem you mentioned, specifically that a user must still select a form even if only one is available?  This might be solvable with some custom code as well.

Visualizza commento · Data ultimo post: 01 feb 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Feedback - Developer Platform

That's great!  Not always ideal, but it's nice that we can use JS for some of the different cases not supported by Zendesk natively.

Visualizza commento · Data ultimo post: 30 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Developer - Zendesk APIs

Hi Nitanai-san,

I'm not sure if this is the issue, but as the error suggests that article is missing, it could be that the payload is not formatted correctly.  Have you tried submitting the same request via cURL as shown in the developer documentation here?

Visualizza commento · Data ultimo post: 30 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Vitalii Petrus ,

I just wanted to clarify, is the issue with the organization webhooks that it runs for all organization fields, and you only want it to trigger when one specific field changes?  I believe there may be a way to make this work, but it would require using Zendesk Integration Services (ZIS) which is more complex to set up.  The ZIS can receive the webhook notification and then filter to only take further action on one specific field.  Alternatively, you could use other third-party tools, such as Pipedream in order to receive the event and take action only if the field type matches.

Visualizza commento · Data ultimo post: 27 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We've recently added a new help centre article here explaining how to use a trigger and webhook workflow to be able to set the requester organization via trigger.   Hope it can help some folks, feedback is welcome.

Cheers ~

Visualizza commento · Data ultimo post: 27 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Q&A - Tickets and email

Hi Emily Angel ,

This is an interesting use case.  I can think of a few possible solutions, but I'm curious to know more about how exactly you use the organizations.   Do you use it in reporting, in business rules, or do you have the account managers accessing the ZD Help Centre and viewing all tickets for their organization?  Perhaps something else entirely?  Because of the different features associated with organizations in Zendesk, there may be many different solutions or workarounds.

Cheers ~

Visualizza commento · Data ultimo post: 27 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi all,

I see this is a pretty hotly requested feature in Zendesk for many years already.  I understand the request here, but I thought I might be able to help out with a workaround.  By leveraging Zendesk business rules and webhooks, it can be possible to make a workflow that allows for bulk updating ticket requester or to do so via automation.  Please feel free to take a look at the Walkthroughs that are published on our Help Centre.  We hope they can be helpful for some folks, and are open to any feedback you may have.

Change Ticket Requester via Automation - here

Bulk Edit Ticket Requester - here

Cheers ~

 

Visualizza commento · Data ultimo post: 26 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Feedback - Ticketing system (Support)

This is an interesting request, and it seems there's a few different use cases.  I'm curious how it works in more detail.  Is anyone able to share more details about their use case in particular?

Visualizza commento · Data ultimo post: 25 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi John Winters ,

I know that this post was created quite some time ago and that you were looking for Zendesk to add this action into the triggers, but I wanted to respond here with a fairly simple workaround.  By using Zendesk webhooks, you can create a workflow that does allow you to change the organization via trigger.  It is a pretty common use case, to use webhooks to extend Zendesk workflows.  In order to help you and others that may come across this post, I have written up a step-by-step guide for configuring this type of webhook.  You can view it here on our Help Centre.  Hope it helps!

Visualizza commento · Data ultimo post: 25 gen 2025 · James Peterson - Eastern Logic

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James Peterson - Eastern Logic ha commentato,

CommentoUsing content publishing flows

+1 our client is looking to build a more comprehensive integration with ZD Help Centre and needs to manage the entire lifecycle, but have no good way to interact with archive or deleted events.

Visualizza commento · Data ultimo post: 24 gen 2025 · James Peterson - Eastern Logic

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