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Dawn Griffin

Data ingresso 16 apr 2021

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Ultima attività 22 mag 2023

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Dawn Griffin ha commentato,

CommentoTicket customization

How do I delete a status that is no longer required?

Visualizza commento · Data ultimo post: 22 mag 2023 · Dawn Griffin

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Dawn Griffin ha commentato,

Commento nella community Q&A - Reporting and analytics

I have edited my previous post as I was using the wrong word. 

I'm not seeing the changes in Explore (I had said the Guide).

Visualizza commento · Data ultimo post: 01 apr 2022 · Dawn Griffin

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Dawn Griffin ha commentato,

Commento nella community Q&A - Reporting and analytics

Deleting the votes using the API does not change the Article Votes value in the Explore / Knowledge Base / Article Title.   

Also, deleted and creating a totally new Article with the same name does not change the Article Votes value in the Explore. This creates another fault, having an Article with no name listed in the Explore and showing a value for Views.  Information that is not useful.

So the Explore is not showing the same data that can be extracted using the API.

Visualizza commento · Data ultima modifica: 01 apr 2022 · Dawn Griffin

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Dawn Griffin ha commentato,

Commento nella community Q&A - Reporting and analytics

Can I change or reset the vote count?  If I have changed an article I only want to see the counts since the update, not all of the votes since the article was created. 

Visualizza commento · Data ultimo post: 30 mar 2022 · Dawn Griffin

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